Privacy policy

Effective Date: 22/05/2025

1. Introduction & Scope

Welcome to Spain Soul! This Privacy Policy explains how we collect, use, and protect your personal information when you visit and use our website at www.spainsoul.com.

By using our services, you agree to the practices described in this policy. We’re committed to being transparent about how we handle your data and respecting your privacy choices.

This policy applies to all visitors and users of Spain Soul, whether you’re browsing our travel guides, booking accommodations, or subscribing to our newsletter.

2. Information We Collect

Information You Provide Directly

When you interact with our website, you may choose to share:

  • Personal details like your name, email address, and phone number
  • Payment information including credit card details and billing addresses (processed securely through our payment partners)
  • Travel preferences such as destination interests, accommodation preferences, and travel dates
  • Account information when you create a profile with us
  • Communication content when you contact our support team or leave reviews

Information We Collect Automatically

Our website automatically gathers certain information to improve your experience:

  • Device and browser information including your IP address, browser type, and operating system
  • Usage data such as pages visited, time spent on our site, and click patterns
  • Location information (with your permission) to provide location-relevant travel recommendations
  • Cookies and similar technologies to remember your preferences and analyze site performance

3. How We Use Your Information

We use your information to enhance your travel planning experience:

  • Provide our services including displaying personalized travel recommendations and processing bookings
  • Improve our website by analyzing how visitors use our site and identifying areas for enhancement
  • Communicate with you about your bookings, send travel tips, and respond to your inquiries
  • Process payments securely through our trusted payment partners
  • Personalize content to show you destinations and experiences that match your interests
  • Meet legal requirements and protect against fraud or other harmful activities

4. Cookies & Tracking Technologies

We use different types of cookies to make your visit to Spain Soul smooth and personalized:

Types of Cookies We Use

  • Necessary cookies that are essential for the website to function properly (like keeping you logged in)
  • Performance cookies that help us understand how visitors interact with our site
  • Functionality cookies that remember your preferences and personalize your experience
  • Advertising cookies that help us show you relevant travel offers and measure ad effectiveness

Managing Your Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect your experience on our site. You can also manage your preferences through our cookie consent banner when you first visit our website.

5. Third-Party Sharing

We partner with trusted companies to provide you with the best travel experience:

Our Partners Include

  • Booking platforms like hotels and activity providers to process your reservations
  • Payment processors to handle transactions securely
  • Analytics services (such as Google Analytics) to understand website performance
  • Email marketing platforms to send you travel newsletters and updates
  • Advertising networks to show you relevant travel content across the web

Why We Share Data

We only share information necessary to provide our services, improve your experience, or fulfill legal obligations. We never sell your personal information to third parties for their own marketing purposes.

6. User Rights & Choices

You have control over your personal information. Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate or incomplete information
  • Delete your personal information (subject to certain legal requirements)
  • Restrict processing in certain circumstances
  • Data portability to receive your data in a portable format
  • Opt out of marketing communications at any time
  • Object to certain types of processing

How to Exercise Your Rights

To exercise any of these rights, please contact us at info@spainsoul.com. We’ll respond to your request within the timeframes required by applicable law.

You can also unsubscribe from marketing emails using the link in any email we send you.

7. Data Retention

We keep your information only as long as necessary:

  • Newsletter subscriptions are retained until you unsubscribe
  • Booking records are kept for up to 7 years for legal and tax purposes
  • Website analytics data is typically retained for 26 months
  • Account information is kept while your account is active and for a reasonable period afterward

8. Security Measures

Protecting your information is a top priority. We implement various security measures:

  • HTTPS encryption to protect data transmitted between your browser and our servers
  • Secure data storage with encryption and access controls
  • Regular security updates and monitoring systems
  • Limited access to personal information on a need-to-know basis
  • Secure payment processing through PCI-compliant payment partners

While we take security seriously, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

9. International Transfers

Spain Soul may transfer your information to countries outside your home country for processing and storage. When we do this, we ensure appropriate safeguards are in place:

  • Standard Contractual Clauses approved by relevant data protection authorities
  • Adequacy decisions from data protection authorities recognizing equivalent protection
  • Other appropriate safeguards as required by applicable privacy laws

10. Children’s Privacy

Spain Soul does not knowingly collect personal information from children under 16 years of age. Our services are designed for adults planning travel experiences.

If we discover that we have collected information from a child under 16, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately at info@spainsoul.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we’ll post the updated policy on this page with a new effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

Have questions about this Privacy Policy or how we handle your information? We’re here to help!

Email: info@spainsoul.com

You can also reach out if you want to exercise your privacy rights or have concerns about how your data is being used.

This policy was last updated on [INSERT DATE]. Thank you for trusting Spain Soul with your travel planning needs!